District of Columbia: Harnessing the Power of Information and Communication Technology to Enable Good Governance

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Case Details:

Case Code : ITSY061
Case Length : 22 Pages
Period : 2007-2008
Pub Date : 2009
Teaching Note :Not Available
Organization : District of Columbia
Industry : Public Sector
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

Results

According to Kundra, the IT initiatives taken by the DC government were not just to provide technology to the residents of the district but to provide educational, economic, and social benefits as well. When DC opened the government data up for the public, people and organizations were quick to respond. They not only viewed the data, but also analyzed and reframed it in useful ways...

Criticism

According to analysts, some of the IT initiatives undertaken by the DC government were not favored by some bureaucrats and agencies of the district. They were averse to the idea of making government data such as crime rates open to the public as they feared that the information may be misused by anti-social elements...

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Outlook

According to Kundra, the IT initiatives undertaken by the DC government were grassroots ventures. He planned to start an aggressive campaign to make citizens aware of the initiatives taken by the government and how best to utilize them...

Exhibits

Exhibit I: Snapshot of District of Columbia
Exhibit II: Objectives of OCTO
Exhibit III: Service Modernization Programs
Exhibit IV: Profile of Vivek Kundra
Exhibit V: E-government Vision of DC
Exhibit VI: Web Based Applications
Exhibit VII: Award Winning Applications of 'Apps for Democracy' Contest
Exhibit VIII: Awards for OCTO

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